Frequently Asked Questions (FAQ):

Frequently Asked Questions (FAQ):

Click here to be directed to the registration page. You will be asked to enter your email address and create a password, followed by shipping and contact information. Clicking "Next Step" will send you to a verification page. If your information is correct, clicking "Register" will complete the process. If changes need to be made, clicking "Change" will take you to the previous page.

You can log in from any page of the site at the top right corner. Some functions on the site require you to be logged on in order to use them, including the Tax-Free Club membership, using saved addresses and viewing previous orders.

Log in to your account and choose the link containing the information you would like to update.

On login in page, select "Forgot Password" and follow the instructions.

Log in to your account and choose the link to view your order status.

Enter your code into the Promo Code field at the bottom of the Shipping & Billing page during the checkout process and select "Apply Promo Code."

Yes. When you login, select the "My Account." Click on the link "View My Order List" to view previous orders. Simply select the "Reorder Items" button to have the items added to your cart and begin the checkout process.

No. We accept orders of all sizes; no minimum amount required.

Fax orders are not accepted. All orders must be processed via the website.

Please click here for our complete return policy. Customized goods are not usually accompanied by guarantees, but Success Promos has changed that. We want to make sure you are 100% happy with your purchase. All returns must be made within [15] days of receiving your order. Please contact us at


Our fault? It's on us.


If we are at fault in any way, we will refund or exchange 100% of your order. We want you to be 100% satisfied, no matter what. Please keep in mind that we are not liable for errors or delays due to UPS/USPS/FEDEX. Those ones are out of our control.

On the Checkout page, you will be asked to enter your shipping and billing information. If you have an account, the address you entered when you created your account will be used as a default address. To change the shipping address, simply select "Change" under the shipping information and input the address you would like your items shipped to.

Before you add an item to your cart, you are prompted to choose you delivery preference. You will do this for each item you purchase.

We accept the following credit cards: VISA, Master Card and American Express.

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Sales tax is a retail point-of-purchase tax imposed by state and/or local governments paid by the purchaser for goods. Sales tax is based on the 'ship-to' location and whether or not the items purchased are taxable. Sellers are required by state regulations to assess sales tax.

Yes, sellers are required by law to collect all applicable state and local taxes for services and goods sold. Success Promos has a solution. For a one-time fee of $4.99, you can join our tax-free club and never pay sales tax again on purchases at Click here to join the Tax-Free Club.



Toll Free: 800.501.3677


Local: 951.404.0543


Fax: 951.404.0545


Mail: 500 W Graham Ave, #1257 Lake Elsinore, CA 92530

Our standard production time is 5-7 business days after you submit your order. Many items can be produced faster. You have the option for quicker delivery when you choose your expected delivery date.

After selecting the quantity and color of the product you would like to purchase, Step 3 prompts you to upload your artwork and approve the virtual proof. If you have difficulty uploading your artwork, you can email it to Our team will do whatever we can to assist.

Copyrighted or trademarked material must belong to you or you would need the owner of the artwork's permission to reproduce it. When you submit your order, you are warranting that your artwork does not infringe on any rights of any third party. Customers will assume complete responsibility to obtain permission for reproductions of logos, patents, trademarks and copyrights.